Policies & Disclaimers

"Parts Are Our ONLY Business" Policy

Goal: To provide you, our customer, with prompt, knowledgeable, and courteous assistance in obtaining replacement parts at fair prices for your Winnebago and Itasca (including all subsidiary lines) built recreational vehicles.

Store Hours: 8:00 am to 5:00 pm Monday through Friday CST. Closed major holidays.

Customer Responsibility: Provide accurate and complete motor home identification(see ID Help), that is, Model Year, Model Number, and Motor Home Serial Number, and accurate and complete Shipping Address and Phone Number for destination of parts shipment.

Contacting Us:

Payment Methods: MasterCard, Visa, Discover, C.O.D. shipment, or payment in advance.

Prices: Subject to change without notice or obligation.

Shipments: Originate from our own warehouse and/or vendor drop ships. Carriers are United Parcel Service, Federal Express, and various motor freight carriers. Customers may also pick up their orders at our Hanlontown, Iowa location and save shipping costs.

Placing Orders: YOU DO NOT HAVE TO GIVE US PART NUMBERS WHEN ORDERING (except catalog items). You (or your service technician) do need to identify your vehicle and be able to describe the parts needed, such as, location on the vehicle, function, size, configuration, etc.

Order Status: Can be checked anytime by contacting our Parts Department.

What to do When Your Order Arrives: Examine the container for damage before accepting it from the carrier, and note any items of concern on the bill of lading or with the delivery person. Then be sure to inspect your order promptly, and contact our Parts Department if you have any concerns.

Returns/Exchanges: Must be made within 30 days and may be subject to a restocking fee. Prior authorization is required. Contact our Parts Department.

Warranties/Guarantees: Are extended by part manufacturer and administered by us. Coverage is generally limited to repair or replacement of the item which is proven to be defective in parts or workmanship. Not covered are failures resulting from misuse, negligence, alteration, accident, fire, or environmental decay. We are not liable for consequential damages.

Customer Appreciation: We value each and every customer, and we strive to provide the best service we can on each and every order. You will ALWAYS speak to a human being when you call us during business hours.

www.WinnebagoParts.com is a subsidiary of Mobility R.V., Inc., P.O. Box 85, Hanlontown, Iowa 50444. We are an independently owned and operated Iowa small business and are NOT owned by Winnebago Industries.

Winnebago and Itasca, along with ALL of their product names, are all trademarks of Winnebago Industries, Inc. in Forest City, Iowa.

Renault is the registered Trademark for the French auto manufacturer, Renault SA. (Formerly Regie Nationale des Usines Renault)

All content and images on this web site are copyrighted by Mobility R.V. or their respective owners. Reproduction is prohibited.

1-800-933-7742
or
641-896-2222 (outside the U.S.)
Fax: 641-896-2223

Our phones are answered by real people
and not machines during business hours!

Monday through Friday 8:00 am to 5:00 pm CST (closed major holidays)
Call us by 2:00 pm CST for same day shipping!
Next day air freight is available with UPS and Federal Express.

We ship worldwide and to YOUR Door!